Privacy Policy

Overview

At Velocity (Product of Totem Interactive) ("we," "us," "our"), your privacy is paramount. This Privacy Policy outlines how we collect, use, share, and protect your personal data in compliance with global privacy laws, including:

  • GDPR (EU)
  • CCPA (California, USA)
  • India's Digital Personal Data Protection (DPDP) Act, 2023

By using Velocity, you consent to the practices described in this policy.

Effective Date: 15th March 2025

Information We Collect

2.1. Information Provided by You

User-Provided Information:

  • Full name
  • Email address
  • Password (securely hashed)
  • User-generated content (e.g., prompts, text inputs, AI-generated outputs)

2.2. Information Collected Automatically

Technical Data:

  • Device identifiers
  • IP address
  • Browser type/version
  • Operating system details
  • Usage analytics

Tracking Technologies:

  • Cookies and similar mechanisms to personalize your experience and maintain session integrity

2.3. Information from Third-Party Integrations

Google Authentication:

  • Authentication details as governed by Google's privacy standards

Other AI Platforms:

  • Relevant metadata processed to enhance service features when connected

Account and Transaction Management

3.1. Account and Authentication Data

When you register for Velocity, we collect:

  • Full name
  • Email address
  • Password (hashed)
  • Account creation and last login timestamps
  • Google account details (if using Google Sign-In)
  • Account preferences and settings

3.2. Payment Terms

Velocity currently operates on a pay-as-you-go model. All payments are processed securely via Payment Gateway. No refunds are available for completed transactions, except as required by applicable law. Transactions are handled by Payment Gateway Software Private Limited, in full compliance with their privacy and security standards.

3.3. Payment Information We Collect

For transaction processing, we collect:

  • Transaction IDs (via Payment Gateway)
  • Payment status and history
  • Payment timestamps
  • Service usage details related to each transaction

How We Use Your Information

Your data is used to:

  • •Operate and improve services: Enhancing Velocity's AI features
  • •Personalize your experience: Delivering tailored recommendations
  • •Ensure security & compliance: Preventing fraud and safeguarding user accounts
  • •Communicate effectively: Sending service updates, security alerts, and marketing emails (opt-out available)

Information Sharing & Third-Party Services

5.1. Data Sharing Policy

Your information is never sold. It may be shared:

  • With trusted vendors (e.g., payment processors, analytics providers) under strict confidentiality agreements
  • In business transactions (e.g., mergers, acquisitions, asset transfers) in accordance with this policy

5.2. Third-Party Services Used

Payment Gateway Payment Gateway:

  • Payments are processed by Payment Gateway Software Private Limited
  • By using Velocity, you agree to Payment Gateway's Privacy Policy and Terms of Service
  • Contact: No. 22, 1st Floor, SJR Cyber Laskar – Hosur Road, Adugodi, Bangalore – 560030

Google Authentication:

  • Your authentication data is managed per Google's privacy policies

User Rights and Controls

Under GDPR, CCPA, and the DPDP Act, you have the right to:

  • •Access & Modify your account information
  • •Export your AI prompt history
  • •Cancel transactions (please note that completed payments are non-refundable except as required by law)
  • •Request account deletion
  • •To exercise these rights, please contact: support@toteminteractive.in

International Transactions & Compliance

Velocity supports international transactions via Payment Gateway and complies with applicable VAT, GST, or sales tax regulations. For any disputes, Indian law applies, with alternative dispute resolution available based on local jurisdiction.

Data Retention

We retain your personal data only as long as necessary for service functionality or as required by law. Once data is no longer required, it is securely deleted or anonymized.

Security Measures

  • •Encryption: Industry-standard encryption for data in transit and at rest.
  • •Access Controls: Strictly limited access to personal data.
  • •Regular Audits: Routine security checks to prevent vulnerabilities.

Cookies and Tracking Technologies

  • •Usage: Cookies are used to enhance functionality and analyze usage trends.
  • •Management: You can manage or disable cookies via your browser settings.

International Data Transfers

Velocity complies with global data transfer standards under GDPR, CCPA, and DPDP. We use globally recognized providers to secure your data during international transfers.

Policy Updates and Notifications

Significant changes will be communicated via email and in-app notifications. Historical versions will remain accessible.

Contact Information

For privacy-related inquiries:

Totem Interactive
Shree Krishna Complex,
Veera Desai Industrial Estate,
Andheri West, Mumbai,
Maharashtra 400053

Email: velocity@toteminteractive.in
Contact US no: +91 98102 05205