Introduction
Effective Date: 15th March 2025
This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for cancelling subscriptions and requesting refunds for Velocity services. By using our services, you agree to be bound by this Policy.
Payment Model
Velocity operates on a pay-as-you-go basis.
This means you pay for the services you use, and transactions are completed immediately upon payment processing.
Refunds
- •No Refunds for Completed Transactions: Once a transaction is completed, no refunds will be provided, except where required by applicable law.
- •Legal Requirements: Refunds, if applicable under law, will be processed through the original payment method used.
Cancellations
- •Free Cancellation: Users may cancel their subscriptions or stop using Velocity at any time.
- •No Refund on Cancellation: However, cancellation does not entitle the user to a refund for already completed transactions.
Payment Processing
- •Secure Processing: All transactions are securely handled by Razorpay Software Private Limited, in compliance with their privacy and security standards.
- •Payment Security: Your payment information is protected by industry-standard encryption and security measures.
Contact Information
For any queries regarding cancellations or refunds, please contact us at:
Email: support@toteminteractive.inTotem Interactive
Shree Krishna Complex,
Veera Desai Industrial Estate,
Andheri West, Mumbai,
Maharashtra 400053
Contact US no: +91 98102 05205